If you see more than one verified Local page for the same business, choose one page to keep and delete the duplicates. To delete a page, follow these steps:

Sign in at http://www.google.com/business and choose the page you’d like to delete.

From the main dashboard page, click the gray gear icon at the top right corner, and select “Settings.”
Scroll to the bottom of the page, and choose “Delete page.”

Google My Business shows reviews of your business left on Google and around the web. Once your business is verified, you can respond to reviews left on Google sites. You cannot delete reviews, but if you believe a review violates Google's local review policies, click the flag icon to alert Google.

Responding to reviews builds relationships with customers, but they’re also public. Here are a few tips for writing responses.

Be polite and don’t get personal.

Keep responses short, clear, and courteous.

Thank happy reviewers when you have new or relevant information to share.

By default, the email address used to set up the account is the owner of the Google My Business page. But, the owner has the option to add managers who can make updates.

To add managers, follow these steps:

Sign in at www.google.com/business

Click “Manage this page.”

From the dashboard, click the gray gear icon at the top right corner, and select “Settings.”

On the top navigation, click “Managers.”

Click the blue “Add managers” button and enter the email address for the manager you wish to add.

Account owners can transfer ownership; that new owner must be an existing manager. Please note that switching ownership of the page does not switch the ownership of other Google services (like Gmail) linked to the account.

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Verification allows you to give your customers the best possible information about your business on Google Search and Maps. It only takes a couple of minutes, and once you're done you can manage the info customers see about you on Google — for free.

To complete verification for your business, just visit the URL address on your letter and enter the code you’ve received. This code is unique to your business and the particular listing indicated in the letter, so please do not share this verification code with anyone else.

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If you want to report your business as permanently closed or if you’re having any issues with verification, please Contact Google directly.

Google won’t let just anyone edit your business information. Before changes to your information can appear on Google Maps, you must complete a verification process (claim your business as the business owner). This confirms that your business address is accurate and that edits are being made by the right person. Most business owners verify via postcard. The postcard is mailed to the business address with a verification code. Once you receive the postcard, sign in to your account at www.google.com/business to enter your code and complete verification.

Some businesses are eligible to verify via phone call or Webmaster Tools. You see available options when you sign up for Google My Business.

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If your business serves customers at their locations, you should list it as a service area business on Google. When setting up Google My Business for the first time, while you’re filling out your information, check the box labeled “I deliver goods and services to my customers at their location.” You can set service areas based on the zip codes or cities you serve or on a given area around your location.

If you have an existing Google My Business page, sign in to your account and head to the dashboard. Click the red "Edit" button and click the "Address" section. From here, you see a checkbox labeled “I deliver goods and services to my customers at their location.” Check this box, then specify your service area.

Any business can sign up for Google My Business. However, only local businesses that work directly with customers at a store or within a defined service area are eligible for a listing on Google Maps.

If you operate a service area business from your private home, or if you meet customers by appointment-only, you can still appear on Google Maps. You can set service areas based on the zip codes or cities you serve or on a given area around your location. You additionally have the option to indicate “I serve customers at my business address.” You should only select this option if you want your complete address to display on Google and if your business location is staffed and able to receive customers during its stated hours.

Google My Business replaced Google Places for Business and Google+ for Business. If you previously managed your business information with these tools, your account was automatically upgraded to Google My Business. You can do all the same things, and many more, from a centralized dashboard.

Google My Business is a free tool from Google that allows businesses, artists, organizations, and brands to manage information as it appears across Google. Local businesses with storefronts or service areas can also appear on Google Maps. From the Google My Business dashboard, you can update business information, respond to customer reviews, and see how customers find you on Google.

Google My Business does not replace your business website. It complements your web presence by helping Google present accurate, up-to-date information to potential customers.

To get started, go to “Check My Business.” Once you're there, follow steps to see how your business appears on Google Search and Maps, and create a Google My Business account.

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